
Fidelity Systems is one of the UK's leading providers of fully integrated EPoS management systems. We have over the last 25 years developed an expertise in the supply and support of highly functional, robust and easy to use Point Of Sale Systems that enable our customers to operate in in an effective and profitable manner.
We pride ourselves on our honest and open approach to business and look to work closely with our customers to maximise their return on their investment with us.
Fidelity is part of the Hermitage Innovation Group, a group of software development companies operating in a number of niche sectors. Hermitage's core values of Honesty, Wellbeing and Enthusiasm permeates through all our relationships with our customers and suppliers.

Fully Integrated EPoS Management Systems
Fully manage your retail and hospitality operations from just one system. Improve your customer journey and maximise your financial return with Fidelity Systems EPoS.
One powerful EPoS and back office system that enables businesses to take full control of their retail and hospitality operations.

The Power Of Touch
Being PC based, G-POS is capable of delivering “Legacy” ECR speed along with the advanced flexibility of a PC based product. G-POS is an EPoS system that caters for NOW and the future. G-POS will run on most leading manufacturers touch screen terminals including machines by Aures, IBM, J2, Panasonic, Partner Tech, Protech, Sharp, Toshiba & XN. G-POS features a graphical user interface that can be easily customised. This graphical system reduces the training time for operators and makes it virtually language independent as each screen is fully user configurable.
The system can use graphic images as well as descriptions for the products thus making the system intuitive and easy to use for operators as well as being virtually language independent. Each screen can be fully customised to suite any type of business with the buttons being infinitely variable in size giving unlimited functionality. G-POS retail is suitable for supermarkets, fashion, CTN, off licences and other specialty retail outlets.
Standard Features
Uses graphics on buttons to aid accuracy of product registration.
Complete control over button attributes; change size, position, colour, font, image etc.
Button themes: round, oval, shaded, gradient effect etc.
Personalised start up screens for each clerk to reflect their responsibilities / roles.
Handles different screen sizes and resolutions.
Up to 400 user definable screens, each with as many buttons as you wish.
Move transaction details to the left or the right of the screen.
Stock count down on screen against selected products.
On screen prompts for information.
Customer accounts.
Built in Chip & Pin functionality.
36 Prices per PLU with 7 price levels.
Automatic price changes by day / time.
PLU’s can be in more than one multibuy.
PLU’s can be set as ticket items ie 3 tickets for a suit.
PLU search facility by name, group, price etc.
Multibuys can be pre-defined by date and time.
Multibuys can upgrade to a better offer during the same transaction.
Staff log on by: Pin no, Dallas key, mag card, barcoded card, chip card or fingerprint.
Staff training mode.
Staff time & attendance.
Staff can be set to go to a certain screen page or table plan when logging on.
Speech mode: Prompts on Errors, Refunds multibuys etc.
Minimum age requirement against PLU’s.
Comprehensive reporting with 8 Z levels.
Table planner.
Up to 8 kitchen printers / kitchen monitor screens.
Short text for kitchen printing.
Product Features
Easy to use
Powerful promotions
All functions under manager control
On screen prompts against each product
On screen product search
On screen stock countdown
Training mode
Float entry
Pre-defined cash lift
Scale link
Customer accounts
Cashback

Fidelity’s Top Of The Range EPoS Back Office Suite
Total Control Premier is an advanced suite of EPoS back office software aimed at the higher end of the Retail, Hospitality and Leisure Markets. Premier is a true multi site, multi user and multi tasking product with many advanced features such as KPI’s (Key Performance Indicators), full graphical analysis and a report generator.
KPI's & Dashboards
Product & group analysis
Graphical Analysis to an advanced level is available in many areas of Premier including groups and products. Graphical comparisons between different groups and products sold over date ranges is a standard feature.
Product Features
Database
Unlimited capacity
Uses Industry standard SQL database
Unlimited PLU’s
Unlimited Major Groups
Unlimited Groups
Unlimited Clerks
Unlimited user fields
Multi user
Multi tasking
Products
Quick Compare / Analysis in PLU’s and groups
Interactive searching on any field
Facility to customise view
Filter system for quick viewing
Multiple editing of products
Deletions held on system as locked PLU
Automated price changes
Dashboard
Multiple dashboards
Dashboards stored by user
Drag & drop design
Reporting
Report generator
Report wizard
Predetermined time for report production
Facility to determine which PC’s produce which reports
Interactive reports screen with drilldown function
EPoS Functions
Seamless links to GPoS
Facility to add / edit GPoS specifics
Real time communications
Messaging System
Facility to send other users messages
Facility to mark messages as read
Reports / comms jobs can report to other users
Each report or comms job keeps you up to date on it’s progress